DIGITAL DELIVERY POLICY

ECUFlow provides digital ECU calibration services. Unless expressly stated otherwise, no physical goods are shipped.

Digital delivery

Completed ECU calibration files are delivered electronically, normally by email, customer account or another digital delivery method communicated to the customer.

Processing time

Processing begins once payment has been confirmed and ECUFlow has received all information and files required to perform the requested service.

Processing time may vary depending on the ECU type, vehicle, requested modifications, file complexity and whether additional technical information is required.

Any delivery time displayed or communicated by ECUFlow is an estimate unless expressly confirmed as guaranteed.

Information required from the customer

Customers are responsible for supplying the correct original ECU file, vehicle information and a valid email address or other requested contact information.

Delays resulting from missing, incorrect or incomplete information supplied by the customer are not considered delays attributable to ECUFlow.

Delivery problems

If a customer has not received a completed file within the expected period, they should contact ECUFlow before placing a second order.

ECUFlow will provide reasonable assistance in verifying the status and delivery of the order.

Technical support

Technical support is available before and after delivery in accordance with ECUFlow's Terms and Conditions.